The West End Hotel - King Bed

Dirty Positive: Dirty Negative: Dirty

It served its purpose! Positive: Front staff! Negative: Not a great location. Walls are very thin so you can hear everything in rooms all around you.

Staff friendly and hotel is clean, the room was not pleasant Positive: Clean and friendly staff Negative: Shower had luke warm water even after running it for a good minute. Tv remote was not working and had to return to the reception twice to get it sorted out. There was only 1 coffee mug in the room instead of 2 Bedroom and bathroom door did not latch so it needs to be locked every time. Ac was not working properly leaving the room very humid

We never stay at property Positive: Location Negative: We rented this place for my son’s prom night. Very disappointed to say while getting him ready for his big day I was ironing his tuxedo and noticed a bed bug on the bed. The place seem clean but we cleared out the room and let the front receptionist know and told her we didn’t feel comfortable staying there. She refused a refund and said she could only change the room. We still told her we weren’t comfortable staying there period and she continued to argue that we wouldn’t receive a refund. Ruined our plans for his senior prom. Wasn’t able to book another room unexpectedly due to all being sold out for prom. We did not return to hotel.

An excellent location, but expensive for what you get. Positive: The location was excellent for the event that we were attending. Negative: The shower never seemed to get hot water and the door latch didn't fit very well. The deadbolt would engage, but the door latch didn't.